Despite the opening of Changi Airport Terminal 3 in January 2008, Changi Airport’s ranking dropped from 2nd to 3rd.
What is expensive facilities when you can’t even provide good services or impress users?
SINGAPORE’S Changi Airport fell to third place this year in an annual survey dominated by Asian airports, from second spot in 2008.
South Korea’s Incheon International Airport was voted the best in the world for 2009, narrowly beating Hong Kong International Airport, last year’s number one which came in second.
The survey, by British-based consultancy Skytrax, covered more than 190 airports and is based on the results from 8.6 million passenger questionnaires completed from 2008 to 2009.
Skytrax said in a statement that the final margins between the top three airports were so narrow that at one stage the company thought it would have a three-way tie for first place in the ‘World Airport Awards’.
Source: Straits Times
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